The official mascot of Customer Service. Ouch.

In a world ruled by the often annoying laws of physics, finely crafted products like those we sell can on occasion, and despite our best efforts, suffer damage on the journey from our place to yours.

Nobody understands this better than our gracious associates in Wisteria Customer Service. Every day, they take it on the chin for gravity, inertia, and other powerful forces that never stick around to answer for the problems they cause. Should  you have an issue with anything you receive from us, you’ll find these folks to be patient, kind and ready to hear your most strident complaint.

Customer Service also has a great sense of humor as you’ll see represented in their official mascot, pictured above. Shipped from China for reference in developing a new Wisteria product but damaged en route, it now holds a place of honor in Customer Service, symbolizing what it feels like to daily suffer life’s little indignities.

When we photograph products for our catalog, occasionally we have models. They help show scale of an item, how to use it, or just bring life to the pages of the catalog. Fortunately, we never have to look too far for talent. Here’s a couple of funny pictures we took of one of our very own models, Asad.

To learn more about Asad and other talented Wisteria employees, visit our Employee Spotlight page.

One of the most bizarre and wonderful things about what we do is the constant juggling of current catalogs and upcoming catalogs. On the one hand, most of us are constantly confused about what month we’re actually in. But on the other hand, we’re always looking forward to something new. You might receive the April catalog, and we’re already in the preplanning stages of our holiday catalog.

We just finished photographing our August and September catalogs, so we thought we’d share a glimpse into our crazy, ever-changing world. Behind every photo is a story; here’s a bit of our story.